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How we protect your account and data

When you open an account at borneo138, your account details, payment information and game history sit behind encryption and regular security audits.

Data encryption in transit and at restAccount verification on every withdrawalDirect data-access requests supportedPayment security via DANA, OVO, GoPay and QRIS

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Our legal position and regional scope

borneo138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

borneo138 operates the platform subject to the laws and regulations of the jurisdiction in which you are located. Access and eligibility depends on local law. We do not knowingly offer accounts to persons under the age of legal gambling in their region, and we apply age

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verification at account opening. Your account data is stored on secure servers; we do not sell or share personal information with third parties except where required by law or to process your withdrawals through our payment partners — DANA, OVO, GoPay and QRIS. Dispute resolution follows
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the terms you accepted when you opened your account. If you have questions about how we handle your data or account, contact our legal support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS

Reach our legal and compliance team

We staff dedicated support for account security, data requests and policy questions across Indonesia. Your message reaches our team within hours during business days, and we respond to all formal legal requests in writing.

Team online

Legal Support Email

Send formal requests, data-access queries and account disputes to our legal inbox. You'll receive a written response within three business days.

Account Security Hotline

Call or message if your account has been compromised or you notice unusual activity. We verify your identity and secure your account immediately.

Live Chat — Policy Questions

Jump into our lobby and open the live chat. Our team answers questions about data, privacy, withdrawals and account rights during operating hours.

SECURITY & TRANSPARENCY

How we earn your trust every day

Trust is not a promise—it is a practice. We encrypt every deposit and withdrawal, audit our payment flows monthly, and keep your account locked to your verified device and phone number.

Data Encryption

All account and payment data travels over TLS 1.2 and is stored encrypted. We do not hold full card numbers or passwords in readable form.

Monthly Security Audits

We review access logs, payment flows and account changes each month. Any anomaly triggers immediate investigation and customer notification.

Payment Verification

Every withdrawal is cross-checked against your deposit record and account balance before release. DANA, OVO, GoPay and QRIS transfers clear directly to your registered account.

Data Retention Limits

We keep your account data for the life of your account plus two years. Closed accounts are archived; deleted data is purged after ninety days.

Account Recovery Process

Forgotten your password or locked out? Verify your email and phone number, and we restore access in under ten minutes. No security shortcut.

Data-Access Requests

Request a copy of your account data, game history or payment record at any time. We deliver it in plain CSV or PDF format within fourteen days.

Your rights and our responsibilities

Yes. Email our legal team with your account name and registered email, and we'll send you every record we hold—your profile, game history, deposits and withdrawals—in plain-text format within fourteen days, at no cost.

You can request permanent closure from your account settings or by contacting support. We close it immediately, archive your data for two years (as required by law), then purge it. Your DANA, OVO, GoPay and QRIS withdrawals stay on record.

We check your name, email, phone number and registered payment method against your deposit record. For withdrawals above certain thresholds, we may ask for proof of identity. All verification happens within your account dashboard.

No, we do not sell or share your personal information. We share payment details only with DANA, OVO, GoPay and QRIS to process your withdrawal. We comply with court orders and legal requests where the law requires it.

Contact our legal team immediately with details of the alleged breach. We investigate within five business days and respond in writing. You retain the right to pursue formal complaints through applicable local authorities.

We retain active account data for the life of your account, plus two years after closure. Deleted data is purged ninety days after deletion. You can export your history at any time before account closure.

Yes. We lock accounts to your registered device and phone number. If someone tries to access your account from a new device, we send a verification code to your phone. Change your password immediately and contact our security hotline if you suspect fraud.

How we protect your account and data

Reach our legal and compliance team

Legal Support Email

Account Security Hotline

Live Chat — Policy Questions

How we earn your trust every day

Data Encryption

Monthly Security Audits

Payment Verification

Data Retention Limits

Account Recovery Process

Data-Access Requests

Your rights and our responsibilities

01 Can I request all my personal data that borneo138 holds?

02 What happens if I want to delete my account permanently?

03 How do you verify my identity before processing a large withdrawal?

04 Does borneo138 share my data with third parties?

05 What is my recourse if I believe borneo138 has breached my privacy?

06 How long do you keep my game history and account records?

07 Is my account protected if my phone or email is compromised?

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