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What Our Terms & Conditions Mean for Your Account

When you open an account on borneo138, you agree to the terms we've set up to keep your wallet, deposits and withdrawals secure.

Account safety rulesPayment method agreementsWithdrawal verification stepsData & privacy guardrails

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When These Terms Apply to Your Play

borneo138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms & conditions govern every action on your borneo138 account — from the moment you register through deposit, play, withdrawal and account closure. They cover how we handle DANA, OVO, GoPay and QRIS transfers, what happens if you dispute a transaction, and how account suspension

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works if you break the rules. Your access depends on local law in your region; we comply with regulations in jurisdictions where we operate. These terms are binding once you tick the box at sign-up, and we update them from time to time — you'll see
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notifications in your account dashboard when changes take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

QUESTIONS ABOUT OUR RULES

How to Reach Us About Terms & Conditions

If any part of our terms doesn't make sense, or you want to dispute how we've applied them to your account, our support team is ready to help. You can reach us via live chat inside your account lobby, email, or through our contact form — response times vary by channel and time of day.

Team online

Live Chat

Open the chat bubble in your account lobby 24/7. We reply to standard account questions in minutes when our team is active.

Email Support

Send a detailed question about our terms to our support address. We review and reply within one business day.

Account Settings

HOW WE PROTECT YOUR RIGHTS

Data Handling, Account Security & Your Control

borneo138 takes your rights seriously. We keep your payment data encrypted, your account history private, and your withdrawal requests verified step-by-step before funds leave our wallet.

Payment Data

DANA, OVO, GoPay and QRIS details are encrypted and never shared with third parties outside of transaction clearing.

Withdrawal Verification

Every cashout request triggers a security check to match your ID, bank details and recent account activity before approval.

Account Access

You can pause or close your account anytime via Settings. Once closed, you won't be able to deposit or play until reactivation.

Data Requests

Contact support to request your account data, update personal details, or ask us to correct information we've recorded.

Dispute Resolution

If you disagree with a charge or transaction, file a dispute in Settings within 90 days of the transaction date.

Cookie & Tracking Policy

We use cookies to keep you logged in and remember your preferences. You can manage cookies in your browser settings anytime.

Answers to What You Need to Know

Here's what players in Semarang, Makassar and across Indonesia most often ask about our terms. If your question isn't here, drop a message to support.

You can't open or use an account without accepting them. If you've already registered but want to back out, you can close your account in Settings. Any balance will be returned via your original deposit method within five business days.

No — you can't edit the agreement yourself. But borneo138 may update our terms from time to time. We'll notify you of major changes via email and an in-app banner. If you disagree with the new terms, you can close your account before they take effect.

Our terms say withdrawals usually go back to the method you deposited from. If your original method isn't available, we'll ask you to verify a secondary bank account or wallet. Contact support if you need to update your withdrawal details.

We retain account records for a period set by local law and our licensing rules — typically between 6 and 7 years. After that period, we delete your personal data. You can request earlier deletion by contacting our legal team.

Our terms permit one account per person. If we detect duplicate accounts linked to the same ID, phone, email or payment method, we'll suspend all accounts and may keep any balance. Open just one account and you won't have this problem.

It means your access to borneo138 depends on local law in your region. Some game types, payment methods or account features may not be available in all areas. We comply with regulations in each jurisdiction where we operate.

You can dispute a transaction — a charge you don't recognise, a failed QRIS transfer, or a withdrawal that didn't arrive — within 90 days. File a dispute in Settings with proof, and our team will investigate. If we confirm an error on our side, we'll correct it.

What Our Terms & Conditions Mean for Your Account

How to Reach Us About Terms & Conditions

Live Chat

Email Support

Account Settings

Data Handling, Account Security & Your Control

Payment Data

Withdrawal Verification

Account Access

Data Requests

Dispute Resolution

Cookie & Tracking Policy

Answers to What You Need to Know

01 What happens if I don't agree with your terms & conditions?

02 Can I change the terms & conditions once I've agreed?

03 What if I deposit via DANA or OVO but my withdrawal goes to a different payment method?

04 How long does borneo138 keep my account data after I close?

05 Am I allowed to have more than one account?

06 What does 'where local law permits' mean in your terms?

07 Can I dispute a bet or withdrawal after I've made it?

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