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How we keep your account and payment data safe

Your privacy matters to us. We collect only what we need to verify your account, process withdrawals through DANA, OVO, GoPay and QRIS, and keep your lobby experience…

Data encrypted in transit and at restNo sale of personal info to third partiesSupport contact within 24 hours
borneo138 How we keep your account and payment data safe
REACH US ANYTIME

How to request access or changes to your data

Team online

Live chat

Available 24/7 in your account lobby. Ask to download, correct or delete your personal data and we'll start the process within one working day.

Email support

Send your data request to [email protected] with your account email. We'll respond with instructions and a secure link within 24 hours.

Account settings

You can view and update your contact details, withdrawal address and language preference directly in Settings > Profile without contacting support.

HOW WE PROTECT YOU

Data security and your account rights

Secure payments

DANA, OVO, GoPay and QRIS deposits and withdrawals use encrypted channels. We never see your wallet PIN or card CVV—only the payment processor confirms the transaction.

Login security

Your password is hashed and salted. If you play from a new device, we'll send a verification code to your registered email or phone to confirm it's you.

Cookie use

We use session cookies to keep you logged in and functional cookies to remember your language and game preferences. You can manage cookies in your browser settings anytime.

Data retention

Withdrawal records stay in our system for three years for tax and AML compliance. Your game history remains visible in your account dashboard for as long as your account is active.

Third-party access

We share minimal data with payment processors and fraud-detection partners only—never with advertisers, data brokers or affiliates without your explicit consent.

Your rights

You can request a copy of all data we hold, ask us to correct errors, delete your account, or withdraw consent to marketing emails anytime via live chat or email.

Privacy and data access FAQs

Open live chat in your account and request a data download. We'll compile your profile, transaction history, game logs and support tickets into a secure file and email it within two working days. You can also email [email protected] with your request and account email.

Your account goes inactive immediately and your login is disabled. We keep transaction records for three years for legal compliance. Your personal details remain encrypted and inaccessible. You can request full deletion after the retention period—contact support to discuss your specific situation.

No. Payment details stay with the payment processor. We store only a token that links your account to past transactions. Your actual wallet credentials or card number never pass through our servers, so we cannot leak them even in a breach.

Game session logs stay in your account dashboard indefinitely while your account is active. We use them to calculate your rewards and detect fraud. After you close your account, we retain anonymised game statistics for three years for audit purposes only.

Yes. Essential cookies (login, fraud detection) cannot be disabled or the lobby won't function. But you can disable preference and analytics cookies in your browser settings or in our cookie banner at first login. Game and payment features will still work normally.

Start with our support team via live chat or email—they escalate serious concerns within 48 hours. For disputes, your local data protection authority (where local law permits) is your final recourse. We'll provide you with contact details upon request.

Absolutely not. We share data only with essential partners—payment processors, fraud-detection services and compliance authorities—and only the minimum needed to process your transaction or meet legal obligations. We never sell, rent or trade your personal information.